🚚 Shipping Policy

Introduction

Welcome to NYDOLL. We’re committed to delivering your order safely and reliably. Please review our shipping policy below for full details.

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Processing Time

All orders are carefully prepared and processed within 1–3 business days (Monday–Friday).
Orders placed on weekends or holidays will be processed on the next business day.

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Shipping & Delivery Time

We offer standard shipping for all orders:

• Standard Shipping: Estimated delivery within 10–15 business days

Please note that delivery times are estimates and may vary depending on your location, shipping carrier, and external factors such as customs or weather conditions.

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Shipping Rates

Shipping costs are calculated at checkout based on your location and order details.

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International Shipping

We ship worldwide.
International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer.

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Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow your package.

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Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 7 days of delivery at:
contact@nydoll.com
We’ll do our best to resolve the issue as quickly as possible.

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Incorrect Address

Please make sure your shipping address is correct at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer.