Refund policy
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In its original packaging
- Accompanied by proof of purchase
To start a return, please contact us at:
contact@nydoll.com
Returns sent without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately at contact@nydoll.com so we can resolve the issue promptly.
Exchanges
The fastest way to exchange an item is to return the original item and place a new order once your return is approved.
Non-returnable Items
We do not accept returns for:
- Sale items
- Gift cards
- Personalized or custom-made products
If you have any questions about your item, feel free to contact us.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, in accordance with EU regulations.
Items must still meet the return conditions listed above.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note:
- It may take additional time for your bank or credit card provider to process the refund
- If more than 15 business days have passed after approval, please contact us at contact@nydoll.com